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Customer Service Representative

1 month ago

Basingstoke, Hampshire, United Kingdom TD SYNNEX Full time

This is a 12-month fixed-term contract for maternity cover at TD SYNNEX, where we prioritize the wellbeing, growth, and inclusivity of our diverse workforce.

We are dedicated to staying ahead of the curve and embracing change that will shape the future. Our company values include inclusion, collaboration, integrity, and excellence, fostering a supportive work environment where every voice is valued.

As a Service Delivery Executive, you will confirm and process purchase orders accurately and within agreed SLAs, checking requirements and pricing are correct. You will also liaise with customers on various tasks, including sales, quotes, stock, backlog, and general queries.

Key responsibilities include interacting with TD SYNNEX logistics centre to ensure customer requirements are met, working with product marketing and vendors to obtain product specification detail, and uploading and managing this information accurately in customer portals within defined SLAs.

We offer a value-based culture, outstanding benefits package, enhanced maternity and family leave, benchmarked salary, and progression paths. If you have a 'can-do' attitude and enjoy speaking to customers, providing an exceptional customer service, we can provide you with the support and training you need to be successful here at TD SYNNEX.

Responsibilities:

  • Confirm and process purchase orders accurately and within agreed SLAs, checking requirements and pricing are correct
  • Liaise with customers on various tasks, including sales, quotes, stock, backlog, and general queries
  • Interact with TD SYNNEX logistics centre to ensure customer requirements are met
  • Work with product marketing and vendors to obtain product specification detail, upload and manage this information accurately in customer portals within defined SLAs

What's in it for you:

As part of this nurturing and experienced team, you will have the support to flourish in this role and gain valuable knowledge and experience to develop your career further within TD SYNNEX.

We value the difference you bring and offer a culture for you to thrive and succeed.