Customer Service Representative

4 weeks ago


Basingstoke, Hampshire, United Kingdom TD SYNNEX Full time

This is a 12-month fixed-term contract for maternity cover at TD SYNNEX, where we prioritize the wellbeing, growth, and inclusivity of our diverse workforce.

We are dedicated to staying ahead of the curve and embracing change that will shape the future. Our company values include inclusion, collaboration, integrity, and excellence, fostering a supportive work environment where every voice is valued.

As a Service Delivery Executive, you will be responsible for confirming and processing purchase orders accurately and within agreed SLAs, liaising with customers on various tasks, and interacting with our logistics centre to ensure customer requirements are met.

We offer a value-based culture, outstanding benefits package, enhanced maternity and family leave, benchmarked salary, and progression paths. If you have a 'can-do' attitude and enjoy speaking to customers, we can provide you with the support and training you need to be successful here at TD SYNNEX.

Responsibilities:

  • Confirm and process purchase orders accurately and within agreed SLAs, checking requirements and pricing are correct
  • Liaise with customers on a number of tasks including but not exclusive to; sales, quotes, stock, backlog, general queries
  • Interact with TD SYNNEX logistics centre to ensure customer requirements are met in full obtaining delivery slots
  • Daily routine of checking and confirming that deliveries have been successfully made and if required taking corrective action immediately
  • Work with product marketing and vendors to obtain product specification detail, upload and manage this information accurately in to customer portals in the defined SLAs

What's in it for you:

As part of this nurturing and experienced team, you will have the support to flourish in this role and gain valuable knowledge and experience, in order to develop your career further within TD SYNNEX.

We value the difference that you bring and offer a culture for you to thrive and succeed.



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