Customer Service Manager
4 days ago
We are looking for a highly motivated and experienced Customer Service Manager to join our team as a Team Lead. In this role, you will be responsible for supporting and coaching colleagues, deputising for management as needed.
You will deliver great customer service by handling transactions and providing product knowledge. This includes:
- Working collaboratively with the team to maintain efficiency, cover stations, and ensure high standards of service
- Driving sales through customer interactions and promoting membership benefits
To succeed in this role, you will need:
- A passion for food, hospitality, and delivering excellent customer experiences
- Experience in customer-facing roles, supervisory experience, and relevant qualifications (food safety advantageous)
- Strong teamwork, relationship-building, and problem-solving skills
We offer a competitive salary of $27,000-$31,000 per annum, depending on location and experience. You will also benefit from:
- Generous annual leave entitlement
- Discounts on purchases across stores and restaurants
- Access to Wagestream, Retail Trust, and Dobbies Academy for professional development and wellbeing support
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