IT Support Trainee

21 hours ago


Abbots Langley, Hertfordshire, United Kingdom Net-Worx (2001) Limited Full time
About the Role

We are seeking a highly motivated and enthusiastic IT Support Trainee to join our End User Services team at Net-Worx (2001) Limited. As an IT Support Trainee, you will play a key role in providing exceptional customer service and technical support to our colleagues.

Key Responsibilities
  • Manage incoming service requests and incidents following established procedures.
  • Keep customers informed about the status of their issues and maintain clear communication.
  • Log, prioritise, and manage incidents and service requests with accuracy.
  • Identify, diagnose, and resolve issues while providing guidance to end-users.
  • Document incidents thoroughly and contribute to creating and maintaining knowledge articles.
  • Provide essential online security support and escalate unresolved problems when necessary.
  • Offer exceptional service and guidance to ensure a smooth user experience.
Requirements
  • Customer Service Experience: Previous experience in customer-facing roles, resolving issues efficiently.
  • Technical Skills: Familiarity with Microsoft products and proficiency in Microsoft Office (Word, Excel, PowerPoint, etc.).
  • Attention to Detail: Strong organisational skills with a meticulous approach to problem-solving.
  • Communication Skills: Excellent written and verbal communication, with a proactive attitude.
  • Time Management: Ability to manage time effectively and meet targets.
  • Flexibility: Adaptability in times of change and a high standard of work ethic.
About Us

Net-Worx (2001) Limited is a leading software company that provides innovative solutions to businesses and organisations. We are committed to engaging, rewarding, and empowering our employees, and we strive to create an environment where employees feel like they are part of a team.

We are a certified Great Place to Work and one of the UK's Best Workplaces for Women. Our employees have a consistently positive experience at Net-Worx (2001) Limited, with a focus on employee wellbeing, diversity and inclusion, trust in management, effective communication, and recognition/reward.



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