Research Manager, Client Success Lead

2 weeks ago


London, Greater London, United Kingdom Guidepoint Full time

At Guidepoint, we are seeking a highly skilled Research Manager, Client Success to play a vital role in our success. This key position will be responsible for guiding clients in their decision-making process by delivering on-demand intelligence and research on request.

Key Responsibilities:
  • Help clients collect primary research insights to explore and refine business-critical strategies.
  • Serve as the go-to person responsible for the day-to-day relationship and service delivery for a portfolio of clients in different industries.
  • Use your knowledge to research, identify, and recruit appropriate experts for private telephone discussions, meetings, and surveys.
  • Direct the expert recruitment efforts of the Research Associates assigned to support your clients.
  • Develop effective screening criteria, understand each client's compliance requirements, and master Guidepoint's proprietary CRM system.
  • Work closely with the Project Managers and other team members to optimize client use of Guidepoint's service.
Requirements:
  • Bachelor's degree
  • Previous internship/volunteering/extracurriculars
  • The right to work in the UK
What We Offer:
  • Competitive compensation
  • Private health insurance
  • Entrepreneurial environment, autonomy, and fast decisions
  • International exposure to the global Guidepoint service teams
  • Casual work environment
  • Summer and winter team events

At Guidepoint, our success relies on the diversity of our employees, advisors, and client base, which allows us to create connections that offer a wealth of perspectives. We are committed to upholding policies that contribute to an equitable and welcoming environment for our community, regardless of background, identity, or experience.



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