Boutique Manager

5 days ago


Welwyn Garden City, Hertfordshire, United Kingdom Jo Malone London Full time
Lead the Jo Malone London Boutique Team

At Jo Malone London, we're seeking a talented and experienced Boutique Manager to join our team. As a key member of our retail leadership team, you'll be responsible for driving sales, customer service, and operational excellence in our boutique.

As a dynamic and inspirational leader, you'll have the opportunity to develop and execute a business plan that targets and retains customers, while leading a high-performing team to achieve sales and customer service targets. You'll also be accountable for creating and executing in-store events that elevate our brand experience and drive business results.

We're looking for someone with a proven track record of retail management experience, preferably in the beauty or fast-paced retail environment. You'll have experience setting sales and customer service targets, sales analysis, and staff scheduling, as well as previous retail operations experience, including inventory and facilities management, and cash reconciliation.

As a Boutique Manager, you'll be responsible for coaching and developing your team to succeed, creating a positive and inclusive work environment, and ensuring that all team members are aligned with our boutique and brand vision. You'll also be accountable for the smooth running of the store, ensuring that all operations are running efficiently and effectively.

We offer a competitive industry salary, commission scheme eligibility, annual leave and family leave, product discount/staff product concession monthly credit spend allowance, mental health wellbeing initiatives, benefits platform with exclusive discounts and offers, work life connections – employee assistance programme, and extensive training and development offering.

Key Responsibilities:

  • Lead and develop a high-performing team to achieve sales and customer service targets
  • Develop and execute a business plan that targets and retains customers
  • Create and execute in-store events that elevate our brand experience and drive business results
  • Ensure the smooth running of the store, including operations, inventory, and facilities management
  • Coach and develop team members to succeed
  • Ensure all team members are aligned with our boutique and brand vision

Requirements:

  • Proven retail management experience, preferably in the beauty or fast-paced retail environment
  • Experience setting sales and customer service targets, sales analysis, and staff scheduling
  • Previous retail operations experience, including inventory and facilities management, and cash reconciliation
  • Proven track record of leading, coaching, and developing a team to succeed
  • Experience creating and executing in-store events
  • Flexible availability across days/hours
  • Proficient in Microsoft office
  • Proof of right to live and work in the country

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