Retail Store Manager

2 months ago

Welwyn Garden City, Hertfordshire, United Kingdom Jo Malone London Full time
Job Opportunity: Boutique Manager

At Jo Malone London, we are seeking a dynamic and inspirational Boutique Manager to lead our team of Sales Advisors and drive sales, customer service, and operational excellence. As a key member of our retail team, you will be responsible for creating and executing a business plan to recruit and retain customers through strategic targeting, exceptional customer relationship management, and leadership of a high-performing team.

Key Responsibilities:

  • Lead, coach, and develop a team of Sales Advisors to achieve sales, customer service, and operational targets
  • Create and execute an agile business plan to drive sales and customer growth
  • Develop and implement strategies to improve customer experience and loyalty
  • Manage store operations, including inventory, facilities, and cash reconciliation
  • Collaborate with cross-functional teams to drive business results and achieve company goals

Requirements:

  • Proven retail management experience, preferably in the beauty or luxury goods industry
  • Experience setting sales and customer service targets, sales analysis, and staff scheduling
  • Previous retail operations experience, including inventory management and cash reconciliation
  • Proven track record of leading, coaching, and developing a team to succeed
  • Experience creating and executing in-store events and promotions
  • Flexible availability across days and hours
  • Proficient in Microsoft Office
  • Proof of right to live and work in the country

About Us:

Jo Malone London is a British fragrance house known for its elegantly simple scents with unexpected ingredients and a unique twist. We are a people-first company, respecting and caring for our employees, communities, and consumers. We are committed to being the most inclusive and diverse beauty company in the world.

What We Offer:

  • Competitive industry salary
  • Commission scheme eligibility
  • Annual Leave and Family Leave
  • Product discount and staff product concession monthly credit spend allowance
  • Mental Health Wellbeing Initiatives (Unmind App and Employee Assistant Programme)
  • Benefits platform with exclusive discounts and offers
  • Work Life Connections – Employee Assistance Programme
  • Extensive Training and development offering

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