Boutique Manager

2 days ago


Welwyn Garden City, Hertfordshire, United Kingdom Jo Malone London Full time
About the Role

We are seeking a highly motivated and experienced Boutique Manager to lead our team of Sales Advisors at Jo Malone London. As a key member of our retail team, you will be responsible for driving sales, delivering exceptional customer service, and creating a unique and engaging shopping experience for our customers.

Key Responsibilities
  • Lead and Develop the Team: Coach, motivate, and develop a high-performing team of Sales Advisors to achieve sales and customer service targets.
  • Drive Sales and Revenue Growth: Develop and execute a business plan to increase sales and revenue, through strategic targeting, customer relationship management, and effective inventory management.
  • Customer Experience: Create a unique and engaging shopping experience for our customers, through in-store events, product knowledge, and exceptional customer service.
  • Store Operations: Ensure the smooth running of the store, including inventory management, cash reconciliation, and facilities management.
  • Training and Development: Provide training and development opportunities for the team, to ensure they have the skills and knowledge to succeed in their roles.
Requirements
  • Proven Retail Management Experience: A minimum of 2 years' experience in a retail management role, preferably in the beauty or luxury fragrance industry.
  • Leadership and Coaching Skills: Proven ability to lead, coach, and develop a team to achieve sales and customer service targets.
  • Customer Service Skills: Excellent customer service skills, with the ability to create a unique and engaging shopping experience for customers.
  • Inventory Management: Experience with inventory management, including stock control, ordering, and reconciliation.
  • Microsoft Office Skills: Proficient in Microsoft Office, including Excel, Word, and PowerPoint.
What We Offer
  • Competitive Salary: A competitive salary, with opportunities for bonuses and commission.
  • Benefits Package: A comprehensive benefits package, including annual leave, family leave, and mental health wellbeing initiatives.
  • Product Discount: A product discount scheme, allowing you to enjoy our luxury fragrances at a discounted rate.
  • Training and Development: Ongoing training and development opportunities, to ensure you have the skills and knowledge to succeed in your role.

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