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Customer Service Coordinator

2 months ago

Peterborough, Peterborough, United Kingdom RELIANT RESOURCING LIMITED Full time
Customer Care Administrator

We are seeking a highly organized and communicative Customer Care Administrator to join our dynamic team at Reliant Resourcing Limited. As the first point of contact for drivers and transport companies, you will be responsible for managing delivery paperwork, directing drivers to the warehouse, and ensuring smooth dispatch operations.

Key Responsibilities:
  • Manage delivery paperwork and direct drivers to the warehouse
  • Be the key liaison between customers and the warehouse, ensuring all order processing is handled with precision
  • Build relationships with key contacts, booking orders, handling invoicing, and updating systems
  • Complete all administration tasks related to Goods in and Goods out
  • Ensure high levels of customer satisfaction through excellent communication skills
Requirements:
  • Ability to commit to a rotating shift pattern
  • Strong communication skills across all mediums
  • Excellent coordination and administrative abilities
  • Proficiency in Microsoft Excel and Outlook
  • Experience in a fast-paced distribution/logistics environment
  • Attention to detail, initiative, and the ability to prioritize under pressure
  • A team-oriented mindset
What We Offer:
  • Salary of up to £25k pa
  • 28 days holiday (the company operates as normal during bank holidays)
  • Free car parking
  • Access to Health App
  • Access to Legal helpline
  • Various discounts across retailers
  • Team social events
  • Workplace pension scheme