Medical Receptionist
4 weeks ago
About Bridge House Medical Practice
We are a well-established training practice in a purpose-built premises, located on the Haringey Green Lanes. Our aim is to provide our patients with an excellent standard of patient-centered care, with clinicians and patients jointly involved in all aspects of planning and delivering care to meet patients' health and well-being needs.
Job Summary
We are seeking a skilled and enthusiastic Medical Receptionist to join our team. As a key member of our front desk team, you will be responsible for providing exceptional patient care and administrative support to our clinicians and patients.
Main Duties and Responsibilities
- To greet patients in a friendly and courteous manner at all times
- To answer telephone calls in a polite and professional manner
- To make appointments for the doctors' surgeries and nurses' clinics using the Practice clinical information system
- Answering patient queries regarding various Practice policies and initiatives
- Advise patient when completing new patient registration forms, explaining the surgery policies
- To listen to patient complaints, making sure that they are addressed and dealt with appropriately
- To retrieve patients' medical records for various clinics and surgeries and file back patient medical records in the correct order
- Fax correspondence as requested and record
- To scan all hospital correspondence accurately using the Docman System
- Process repeat prescriptions as per the Practice policy
- Ensure all forms are passed to the appropriate destination and completed and checked by you when required
- Receiving and recording requests for home visits in line with expected standards
- Receiving, recording, and booking requests for transport
- Direct accurate patient information to the appropriate clinician using EMIS Web
- To cover duties for other members of staff, this may arise in the case of absence, sickness, and holidays
- Chaperone GP if required, following training
- Shared responsibility for reception, waiting rooms, and consulting rooms upkeep and tidiness, including leaflets and posters
- To ensure that strict confidentiality protocols are adhered to
- Attend and contribute to staff meetings
- To comply with Health & Safety Procedures and report any areas of concern to the Practice Business Manager
- Opening and closing of premises when required
- To undertake any other duties as may be determined from time to time to ensure the efficient running of the Practice.
- Add registrations to the system as per policy
- Promote, encourage, and activate patient online access
- Ensure relevant/appropriate contacts with patients are documented in notes
- Ensure email, tasks, Docman, and EMIS email are checked daily.
- Open and process post according to agreed practice policy
- Frank and post out-going mail as per policy
Person Specification
Personal Qualities
- Education to GCSE (or equivalent) including English language & Math.
- Ability to be discrete and maintain absolute confidentiality.
- Excellent telephone manner.
- Good verbal and written communication skills in English.
- Accuracy and an eye for detail.
- A calm, pleasant, and reassuring personality.
- Ability to work under pressure and as part of a team.
- Ability to be flexible regarding hours/tasks.
- Previous experience in a healthcare setting/dealing with the general public.
Desirable
- Previous experience in a GP Surgery.
- EMIS & Docman experience.
- Experience using Microsoft Office.
- Ability to work on own initiative.
- Ability to work confidently within the role, referring matters to reception supervisor, doctors, or practice manager as appropriate.
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