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Freight Sales and Service Professional

1 month ago

London, Greater London, United Kingdom Cathay Pacific Airways Limited Full time
Cargo Sales and Services Officer

We are seeking a highly motivated and experienced Freight Sales and Service Professional to join our team at Cathay Pacific Airways Limited.

As a key member of our cargo sales team, you will play a vital role in executing commercial strategies to surpass revenue targets and drive service excellence in the port. Your primary responsibility will be to assist with operational and reservation functions, including oversight of suppliers to ensure full compliance with company and regulatory requirements and service levels.

Key Responsibilities:

  • Implement Cargo Business Plan to meet local strategies and KPIs.
  • Assist Cargo Manager and coordinate with Cargo Sales Officers to achieve revenue targets and generate additional income by engaging with customers.
  • Support capacity management to maximize flight revenue.

Customer-Focused Solutions:

  • Collaborate with Outdoor Sales to offer customer-focused solutions.
  • Manage stakeholder relationships from all sales channels to drive revenue.
  • Provide exceptional service across all customer interactions to enhance premium rates and business.

Operational Excellence:

  • Assist with cargo reservations, bookings, and deliver excellent customer service.
  • Coordinate with engineering, airport operations, air traffic control, and vendors.
  • Communicate effectively with internal and external stakeholders, including customers, airport and cargo operations, suppliers, and flight crew.
  • Coordinate cargo service activities among sales, operations, and ground handling for efficient shipment handling.
  • Manage Ground Handling Agent performance, provide instructions, and report issues.
  • Handle weather diversions and support flight diversions as needed.
  • Assist with emergency and accident responses, station training, and compliance with safety, security, and quality standards.
  • Conduct quality checks and participate in audits.
  • Support crew administration, perform administrative tasks, and undertake any other reasonable tasks as requested.
  • Support the Cargo Manager in implementing e-initiatives to boost e-Bookings and agent self-service functions.

Requirements:

  • Graduate in any discipline
  • Tertiary education or equivalent in a related field is a distinct advantage

Estimated Salary: $80,000 - $120,000 per annum, depending on experience and qualifications.