Customer Service Representative

3 days ago

Oakham, Rutland, United Kingdom AWD online Full time

About the Role

We are seeking a highly skilled Customer Service Advisor to join our team at AWD online. As a key member of our Customer Services Team, you will be responsible for providing exceptional customer service to our clients, resolving customer enquiries and issues in a timely and professional manner.

Key Responsibilities

  • Provide high-quality customer service to clients via phone, email, and in-person
  • Resolve customer enquiries and issues in a timely and professional manner
  • Work collaboratively with the Customer Services Team to achieve team goals and objectives
  • Develop and maintain a thorough knowledge of our products and services
  • Identify and escalate customer complaints and issues to management as necessary

Requirements

To be successful in this role, you will need:

  • Previous experience in a customer-facing role, preferably in a similar customer support or customer contact environment
  • Excellent interpersonal and communication skills, with the ability to act with diplomacy and tact
  • A strong customer service ethos and a commitment to delivering exceptional customer experiences
  • Ability to work in a fast-paced environment and adapt to changing priorities
  • Basic computer skills and proficiency in Microsoft Office

What We Offer

We offer a competitive salary, benefits package, and opportunities for career development and growth. If you are a motivated and customer-focused individual who is passionate about delivering exceptional customer service, we would love to hear from you.

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