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Customer Service Representative

2 months ago

Oakham, Rutland, United Kingdom AWD online Full time
{"Job Overview": "We are seeking a skilled Customer Service Advisor to join our team at AWD online. As a key member of our Customer Services Team, you will be responsible for providing exceptional customer service to our clients, resolving customer enquiries in a professional and efficient manner, and maintaining accurate records of customer interactions.", "Key Responsibilities": "

* Provide a front-line one-stop shop service to customers, responding to enquiries via phone, email, and in-person
* Resolve customer enquiries in a professional and efficient manner, using diplomacy and tact to resolve complex issues
* Maintain accurate records of customer interactions, using internal databases and back-end systems as needed
* Collaborate with colleagues to achieve team goals and objectives

", "Requirements": "

* Experience in a similar Customer Service role, delivering a one-stop service
* Excellent interpersonal and communication skills, with the ability to act with diplomacy and tact
* Ability to work in a fast-paced environment, with a high level of accuracy and attention to detail
* Experience with Microsoft Office applications and internal databases
* GCSE level: English and Maths grade A-C or equivalent

", "Benefits": "

* Competitive salary and benefits package
* Opportunities for career development and growth
* Collaborative and supportive team environment
* Flexible working arrangements

"}