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Customer Service Representative

2 months ago

Oakham, Rutland, United Kingdom AWD online Full time
{"h1": "Customer Service Advisor Role", "p": "We are seeking a skilled Customer Service Advisor to join our team at AWD online. As a Customer Service Advisor, you will be the first point of contact for customers, resolving their enquiries in a professional, efficient, and sensitive manner.

Your key responsibilities will include:

* Acting as the first point of contact for customers
* Taking responsibility for resolving customer enquiries in a professional, efficient, and sensitive manner
* Recording and maintaining customer contact information accurately and in line with available technology
* Accessing and retrieving information from internal databases, back-end systems, and the internet as appropriate, to resolve customer enquiries

To be successful in this role, you will need:

* Experience in a similar Customer Service Advisor role delivering a "one-stop" service
* Confident, adaptable, and excellent interpersonal and communication skills
* Ability to act with diplomacy and tact at all levels and be discreet with confidential information
* Ability to deal with challenging situations while remaining calm and professional
* Solution-focused, able to resolve queries and deliver positive outcomes for customers
* Experience in using ICT systems to retrieve information
* Ability to enter information quickly and accurately
* Experience of Microsoft Office applications
* Knowledge and understanding of latest guidance regarding data protection and freedom of information
* GCSE level: English and Maths grade A - C or equivalent

In return, we offer:

* A competitive salary
* Excellent local government pension
* Generous annual leave
* Opportunities to learn and develop your career
* A demonstrable commitment to supporting the health and wellbeing of staff
* A healthy work-life balance - flexible working

If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we would love to hear from you.

Please submit your application, including your CV and a covering letter, to us today.

We look forward to hearing from you"}