Welfare Caseworker

4 weeks ago


London, Greater London, United Kingdom UNISON Full time

About the Role

As a Crisis Support Specialist with UNISON, you will be working closely with individuals who are experiencing times of crisis. Your experience in advisory capacities or similar casework roles will be invaluable in this position.

You will be required to manage a large number of grant applications, working well under pressure to meet targets and service standards. Your ability to build relationships over the phone and support individuals with complex problems will be essential.

The key elements of this role include:

  • Managing an individual caseload
  • Holistically assessing grant applications
  • Delivering high-quality advice, support, and information
  • Making recommendations or taking decisions on financial assistance within agreed guidelines
  • Contacting other organisations, including charities, statutory bodies, and creditors, to secure additional funding

You may also be required to develop areas of specialism, with training provided as needed. Strong organisational skills and the ability to run occasional training courses, which may require travel and overnight stays, are also essential.

We are looking for a flexible and adaptable individual who is willing to support colleagues when needed. If you enjoy helping people and are dedicated to providing an excellent service, this could be the role for you.



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