Cancer Support Welfare Advisor

4 days ago

London, Greater London, United Kingdom Citizens Advice Hounslow Full time

Citizens Advice Hounslow is a well-established charity operating in London, supporting over 15,000 clients annually. We have an exciting new opportunity to provide welfare advice and support to people affected by cancer and their carers.

Job Description

This fixed-term contract, funded by Macmillan Cancer Support, aims to assist clients on the phone and in person from our offices and outreach venues, including local hospitals. Your role will involve providing welfare benefits advice, casework, and assistance in accessing other financial sources to maximise the income of those living with cancer, their families, and carers.

You will work closely with the team to deliver an outreach service at West Middlesex Hospital, our offices in Hounslow, and Chelsea and Westminster Hospital, with regular sessions to be covered by the team of advisers. Clients will also be seen in person for appointments at our offices, while telephone advice and video appointments can be done working remotely.

Your key responsibilities will include:

  • Providing welfare benefits advice, casework, and assistance in accessing other financial sources to maximise the income of those living with cancer, their families, and carers.
  • Achieving good outcomes for clients by helping them access benefits, grants, discretionary payments, schemes, and discounts.
  • Maintaining detailed electronic case records and other data for the purpose of continuity of casework, information retrieval, statistical monitoring, and report preparation.
  • Making internal referrals or signposting clients to other organisations as appropriate for specialist help with issues that fall outside the remit of the Macmillan service, including housing, debt, and employment.
Requirements

To be successful in this role, you will need:

  • Excellent communication and interpersonal skills.
  • Ability to work effectively in a team environment.
  • Strong organisational and time management skills.
  • Knowledge of welfare benefits and associated systems.
  • Experience of working with vulnerable individuals.

We offer a competitive salary of £26,000 - £28,000 per annum, depending on experience, plus generous annual leave, pension contribution, and training opportunities.

We are an equal opportunities employer and welcome applications from all candidates who meet the requirements of the role.

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