Customer Service Representative

4 weeks ago


Basingstoke, Hampshire, United Kingdom Pertemps Basingstoke Full time
Customer Service Administrator

Pertemps Basingstoke is currently recruiting for a Customer Service Administrator to join a leading Logistics company in their Head office based in Chineham, Basingstoke. This is an ongoing temporary role that could lead to permanent employment.

Key Responsibilities:
  • Respond to customer inquiries via telephone and email
  • Log customer queries on the company's CRM system
  • Investigate and resolve customer issues in a timely manner
  • Complete performance reports and KPI trackers
  • Collate information and update business systems
  • Communicate with internal teams to resolve customer queries
  • Build and maintain relationships with customers and depots
Requirements:
  • Previous experience in a customer-facing role
  • Confident communication skills, including telephone etiquette
  • Analytical approach to problem-solving
  • Experience with Microsoft packages
Shift Times:

Friday to Tuesday, 6am to 2:30pm

£12.20 per hour



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