Customer Service Representative

4 weeks ago


Basingstoke, Hampshire, United Kingdom Office Angels Full time
Customer Service Representative

A leading manufacturer is seeking a skilled Customer Service Representative to join their team in Basingstoke. This role offers a competitive salary of £26,000 to £28,000, along with attractive benefits including annual leave allowance, company pension, bonus scheme, and free parking.

Main Responsibilities:
  1. Manage designated accounts, handling direct communication with manufacturing partners.
  2. Process quotes, data entry, contract reviews, and handle non-disclosure agreements as necessary.
  3. Enter manual orders, process orders, and send order acknowledgments.
  4. Stay aware of multi-currency processes and maintain in-house communication with sales managers.
  5. Set up new customer accounts, process application forms, and end-user statements.
  6. Run weekly system reports and update sales orders as needed.
  7. Manage weekly order books and shipping reports with manufacturers and shipping warehouses.
Requirements:
  1. Advanced office experience with proficiency in Microsoft Office.
  2. Excellent organizational skills within Microsoft Outlook.
  3. Strong communication and telephone skills for assisting customers, suppliers, and colleagues.
  4. Ability to learn new systems and adapt to changing processes.

If you possess the necessary skills and experience, please submit your up-to-date CV or contact Simon at 01256 466725 for further discussion.



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