Sales Operations Specialist

3 weeks ago


London, Greater London, United Kingdom AccorHotel Full time
Sales and Reservation Coordinator Job Description

Role Overview: We are seeking a highly motivated and organized Sales and Reservation Coordinator to join our team at AccorHotel. As a key member of our sales team, you will be responsible for supporting the Senior Sales Manager in driving revenue growth and delivering exceptional customer service.

Main Responsibilities:

  • Assist with Sales Activities: Provide administrative support to the Senior Sales Manager in maintaining and developing existing accounts, identifying new business opportunities, and tracking sales production.
  • Coordinate Reservations: Assist with the processing of group and individual reservations, ensuring timely and accurate entry into our systems.
  • Support Customer Enquiries: Respond to guest inquiries and provide excellent customer service, ensuring that all guest account information is up to date and accurate.
  • Collaborate with Departments: Work closely with other departments to ensure seamless communication and delivery of exceptional guest experiences.

Requirements:

  • Relevant Qualifications: Diploma or Bachelor's degree in a relevant field, preferably with previous sales experience in the hospitality industry.
  • Proven Track Record: Demonstrated sales success and ability to communicate, negotiate, and network effectively.
  • Excellent Customer Service: Possess excellent customer service and communication skills, with the ability to work in a fast-paced environment.

What We Offer:

  • Discount Card: Enjoy a discount card to use across AccorHotel properties worldwide.
  • Complimentary Stays: Receive complimentary stays at UK hotels (subject to availability and terms and conditions).
  • Training and Development: Access to training and development opportunities to support your career growth.

Our Commitment to Diversity and Inclusion: We are an inclusive company, committed to attracting, recruiting, and promoting diverse talent.



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