Customer Service Trainee
2 weeks ago
We are seeking a highly motivated and enthusiastic individual to join our Customer Service team as a Trainee. As a key member of our team, you will play a vital role in delivering exceptional customer experiences and ensuring that our customers receive the highest level of service.
Key Responsibilities- Provide exceptional customer service to our passengers, responding to their queries and resolving issues in a timely and professional manner.
- Work collaboratively with our team to achieve our customer service goals and objectives.
- Develop and maintain a thorough knowledge of our products and services, including our train schedules, fares, and ticketing options.
- Participate in ongoing training and development to enhance your skills and knowledge, ensuring that you are equipped to provide the best possible service to our customers.
As a Trainee with GWR, you will have the opportunity to develop your skills and knowledge in a dynamic and supportive environment. You will receive comprehensive training and development, including on-the-job training, coaching, and mentoring. You will also have access to a range of benefits, including:
- A competitive salary and benefits package.
- Ongoing training and development opportunities.
- A supportive and collaborative team environment.
- The opportunity to work on a variety of projects and initiatives, developing your skills and expertise.
To be successful in this role, you will need to have:
- Excellent communication and interpersonal skills.
- A strong customer service ethos and a commitment to delivering exceptional customer experiences.
- The ability to work collaboratively as part of a team.
- A willingness to learn and develop your skills and knowledge.
We are looking for a highly motivated and enthusiastic individual who is passionate about delivering exceptional customer service. If you have a strong customer service ethos and a commitment to delivering exceptional customer experiences, we would love to hear from you.
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