Customer Service Trainee

2 weeks ago


Didcot, Oxfordshire, United Kingdom Great Western Railway Full time
About the Role

We are seeking a highly motivated and enthusiastic individual to join our Customer Service team as a Trainee. As a key member of our team, you will play a vital role in delivering exceptional customer experiences and ensuring that our customers receive the highest level of service.

Key Responsibilities
  • Provide exceptional customer service to our passengers, responding to their queries and resolving issues in a timely and professional manner.
  • Work collaboratively with our team to achieve our customer service goals and objectives.
  • Develop and maintain a thorough knowledge of our products and services, including our train schedules, fares, and ticketing options.
  • Participate in ongoing training and development to enhance your skills and knowledge, ensuring that you are equipped to provide the best possible service to our customers.
What We Offer

As a Trainee with GWR, you will have the opportunity to develop your skills and knowledge in a dynamic and supportive environment. You will receive comprehensive training and development, including on-the-job training, coaching, and mentoring. You will also have access to a range of benefits, including:

  • A competitive salary and benefits package.
  • Ongoing training and development opportunities.
  • A supportive and collaborative team environment.
  • The opportunity to work on a variety of projects and initiatives, developing your skills and expertise.
Requirements

To be successful in this role, you will need to have:

  • Excellent communication and interpersonal skills.
  • A strong customer service ethos and a commitment to delivering exceptional customer experiences.
  • The ability to work collaboratively as part of a team.
  • A willingness to learn and develop your skills and knowledge.
What We Are Looking For

We are looking for a highly motivated and enthusiastic individual who is passionate about delivering exceptional customer service. If you have a strong customer service ethos and a commitment to delivering exceptional customer experiences, we would love to hear from you.



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