Customer Service Trainee

2 weeks ago

Didcot, Oxfordshire, United Kingdom Great Western Railway Full time
About the Role

We are seeking a highly motivated and enthusiastic individual to join our Customer Service team as a Trainee. As a key member of our team, you will be responsible for providing exceptional customer service and support to our passengers.

Key Responsibilities
  • Provide excellent customer service and support to passengers
  • Work collaboratively with colleagues to achieve team goals and objectives
  • Develop and maintain a thorough understanding of our products and services
  • Participate in training and development programs to enhance skills and knowledge
  • Contribute to the continuous improvement of our customer service standards
What We Offer

As a Trainee with GWR, you will have the opportunity to develop your skills and knowledge in a dynamic and supportive environment. You will receive comprehensive training and development, including:

  • Vocational training and development sessions
  • On-the-job training and coaching
  • Opportunities for career progression and advancement
  • A competitive salary and benefits package
  • A range of employee benefits, including free rail travel and a company-sponsored health care plan
Requirements

To be successful in this role, you will need to possess:

  • Excellent communication and interpersonal skills
  • A strong customer service ethos and a passion for delivering exceptional customer experiences
  • Ability to work collaboratively as part of a team
  • Basic IT skills and ability to learn new systems and processes
  • GCSEs (or equivalent level 1 qualification) in Maths and English
What's Next

If you are a motivated and enthusiastic individual who is passionate about delivering exceptional customer service, we would love to hear from you. Please submit your application, including your CV and a cover letter, to [insert contact information]. We look forward to hearing from you

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