Workshop Operations Manager
3 days ago
About the Role
We are seeking an experienced and skilled Workshop Controller to join our team at Glasgow Jaguar. As a Workshop Controller, you will play a crucial role in the day-to-day running of our workshop, ensuring that our service and repair technicians achieve their daily targets.
Key Responsibilities
- Supervise and motivate a team of technicians and apprentices to ensure high levels of customer satisfaction and achieve agreed profits and retention levels.
- Assist the Service Manager in ensuring the department provides the best possible service to customers and achieves agreed targets.
- Maintain high levels of customer satisfaction by implementing relevant quality checks and ensuring that all service work is carried out correctly, competently, and on time.
- Liaise with colleagues and other departments to ensure a top-quality service for customers.
- Schedule work to meet customer needs, taking into account workshop targets, the complexity of each job, and the availability of parts.
- Assist with technical challenges by going above and beyond to support the team and writing technical reports.
Requirements
- Minimum of NVQ Level 3 in Light Vehicle Maintenance and Repair (or equivalent).
- Solid understanding of COSHH legislation, trade practices, and consumer legislation.
- Awareness of quality control and inspection requirements of a workshop.
- Friendly, confident, and enthusiastic team player with a full valid UK driving license.
About Us
Lookers is a leading automotive retailer with a strong commitment to customer satisfaction and employee development. We offer a competitive salary and benefits package, as well as opportunities for career advancement and professional growth.
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