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Heavy Vehicle Workshop Supervisor

2 months ago

Glasgow, Glasgow City, United Kingdom Volvo Group Full time

Job Summary

We are seeking a highly skilled and experienced Workshop Controller to join our team at Volvo Group. As a key member of our dealer management team, you will play a crucial role in managing the GVS process from planning to invoice closure.

Key Responsibilities

  • Manage Work In Progress (WIP), oversee the workshop team, and regularly manage customer expectations
  • Proactively manage the GVS process, ensuring that service and repair work is completed to time and quality standards
  • Manage customer expectations, job profitability, and workshop productivity targets to optimize workshop profitability
  • Carry out regular process reviews with your Dealerpoint Manager to identify operational issues and ensure appropriate follow-up actions are taken
  • Manage the performance of the service department to ensure that KPI targets are achieved
  • Hold daily production meetings to plan workload and resources, review identified issues, and identify appropriate solutions
  • Anticipate production problems based on forward plans and resources, and provide active support to handle workload
  • Actively participate in the Dealerpoint's Commercial Crew CRM meetings following the CRM process
  • Assist the Dealerpoint Manager in the production of the annual business plan

Requirements

  • City & Guilds, NVQ Level 3 in heavy vehicle or equivalent
  • Previous experience of supervising in a commercial vehicle workshop
  • Knowledge of VOSA requirements, MOT Testers manual, Warranty and Contract scope and procedures, workshop KPIs, and Operators License Laws and Regulations
  • Excellent written and verbal communication skills
  • Ability to work daily with spreadsheets and in-house IT systems to manage productive man hours and unsold man hours
  • Ability to work in an organized and methodical manner, ensuring all daily tasks are completed

What We Offer

  • Competitive salary plus company bonus
  • Company van
  • Discounts for family and friends on many High St retailers, theme parks, travel, and much more
  • Company pension