Sales and Customer Service Representative

1 month ago


Diss, Norfolk, United Kingdom Monarch Full time

At Monarch, we are seeking a highly motivated and customer-focused Sales and Customer Service Representative to join our team.

This role involves assisting customers with their sales inquiries, providing product information, and offering solutions to their water softener needs.

The ideal candidate will have excellent communication skills, a passion for sales, and a customer-focused mindset.

Key Responsibilities:

  • Assist customers with their sales inquiries via phone, email, and online chat.
  • Provide information about our products and services to customers and explain their benefits.
  • Identify customer needs and offer suitable water softener solutions.
  • Generate and qualify leads for the sales team.
  • Nurture relationships with existing customers to maximize sales opportunities.
  • Work closely with the sales team to achieve sales targets and objectives.
  • Maintain accurate records of customer interactions and sales activities.
  • Stay up-to-date with product knowledge and industry trends.
  • Deliver exceptional customer service at all times.

Requirements:

  • Proven work experience in sales, preferably in a customer service role.
  • Strong communication and interpersonal skills.
  • Excellent problem-solving abilities.
  • Ability to understand customer needs and recommend suitable solutions.
  • Self-motivated and target-driven.
  • Ability to work well in a team.
  • Knowledge of water softeners or plumbing industry is a plus.
  • Proficient in using CRM software.
  • Positive attitude and willingness to learn.
  • Ability to multitask and prioritize tasks effectively.

Benefits:

  • 25 days annual leave + bank holidays
  • Full training and continuous support with your team
  • Onsite parking
  • Cycle to Work scheme available
  • A market leading company pension
  • Life insurance
  • Employee rewards and discounts
  • Option to join Health Care Cash Plan
  • 24/7 365-day access to Employee Assistance Programme through Health Assured
  • Access to on-going learning and development with our online learning platform


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