Accor Front Desk Representative

4 weeks ago

London, Greater London, United Kingdom Accor Hotels Full time

Company Overview


A leading hospitality group, Accor Hotels welcomes you to be a part of its dynamic team. With a commitment to innovation and customer satisfaction, we strive to deliver exceptional experiences for our guests.



Salary Information


We offer an attractive salary package, estimated at around $45,000 - $60,000 per annum, depending on your experience and qualifications. This is a competitive offer that reflects the importance of this role in our hotel operations.



Job Description


The ideal candidate will have strong communication and interpersonal skills, enabling them to provide excellent customer service and interact effectively with colleagues and management. Key responsibilities include:



  • Greeting and checking-in guests, ensuring seamless and efficient check-in procedures.
  • Facilitating guest departures by following established manual and computerized procedures.
  • Calculating and posting monies, receipts, and guest accounts with accuracy and attention to detail.
  • Courteously answering inquiries and accepting reservations, promoting room nights and increasing occupancy.
  • Maintaining good customer relations by keeping abreast of hotel functions and responding knowledgeably to queries.
  • Controlling cash transactions at the front desk and managing personal bank accounts as per hotel policies.
  • Contribution to department communications and operations through maintenance of information sources and assistance to other employees.
  • Fluency in English is mandatory, along with the ability to understand and follow verbal and written instructions.


Required Skills and Qualifications


To succeed in this role, you must possess:



  • A high school diploma or equivalent education.
  • Prior experience in dealing directly with the public and demonstrating basic customer service skills.
  • Strong problem-solving and adaptability skills to handle diverse situations.
  • The ability to work effectively in a fast-paced environment, prioritizing tasks and meeting deadlines.


Benefits


We offer a range of benefits to support your well-being and career growth, including:



  • Comprehensive training programs to enhance your skills and knowledge.
  • A supportive and inclusive work environment that encourages teamwork and collaboration.
  • Opportunities for career advancement and professional development within the company.
  • A competitive salary package and performance-based incentives.


Others


Located just 5 minutes away from Dubai Airport and 250 meters from GGICO metro station, our property offers a unique blend of convenience and accessibility. If you are a motivated and customer-focused individual looking for a challenging role in the hospitality industry, we encourage you to apply.

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