Front Desk Representative

2 days ago


London, Greater London, United Kingdom Accor Hotels Full time
Job Title:

Front Desk Representative

About Us:

Morgans Originals is a collection of independent hotels sharing the same free spirit. We are rooted in iconic cultural legacy, with each hotel being one-of-a-kind and brought together by a shared culture and community.

We celebrate a love for the glossy hey days, and the magic of a Friday night where time disappears.

Job Description:

We have an exciting opportunity to join St Martins Lane London and Sanderson London as a Front Desk Representative. This primarily telephone role is based at St Martins Lane, where the Front Desk Team serves as the primary point of contact for any guest booking enquiries across all three hotels.

Responsibilities:
  • Provide exceptional customer service via telephone and respond to guest inquiries.
  • Process bookings, cancellations, and amendments in a timely and efficient manner.
  • Work closely with other departments to ensure seamless guest experiences.
Requirements:

To be successful in this role, we ask that you have:

  • Experience in a similar role within 4/5 star hotel; boutique hotel experience will be advantageous.
  • Exceptional communication skills and excellent command of the English language (written, reading and spoken).
  • Previous telephone/switchboard experience preferred but not essential.
What We Offer:

In addition to a competitive salary of approximately £25,000 - £30,000 per annum, we offer a range of benefits including:

  • Free Dry Cleaning.
  • Season ticket loan.
  • Ride to work scheme.
  • £250 referral bonus.
  • Paid day off on your birthday.
  • Excellent discounts across the Ennismore family.
  • Regular Staff get-togethers.
  • Free CODE hospitality membership.
  • Employee Assistance Programme.
  • Length of Service incentives.
  • Quarterly & Annual Employee awards.
  • Lots of opportunity to progress and switch it up as part of a global family of brands.
  • Healthcare cash plan provider.
  • Eye care vouchers.


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