Front Desk Representative

2 days ago


London, Greater London, United Kingdom AccorHotel Full time
Job Description

The Front Desk Representative will be responsible for delivering exceptional guest experiences, ensuring seamless check-in and check-out processes, and providing personalized assistance to guests throughout their stay. This role requires a proactive and detail-oriented individual who can work effectively in a fast-paced environment.

About the Role

  • Provide warm and welcoming greetings to guests upon arrival
  • Assist with luggage handling, transportation, and other guest requests
  • Maintain accurate records and update guest information as needed
  • Respond to guest inquiries and resolve any issues promptly
  • Collaborate with colleagues to ensure seamless guest service delivery

Requirements

  • Previous experience in a 5-star hotel setting preferred
  • Excellent communication and interpersonal skills
  • Ability to multitask and prioritize tasks efficiently
  • Flexible and adaptable in a dynamic work environment
  • Basic computer skills and familiarity with hotel software systems

Estimated Salary: $45,000 - $60,000 per annum, depending on location and experience. Accurately reflecting this compensation is crucial for applicants considering this opportunity.



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