Patient Experience Advocate

2 days ago


Oxford, Oxfordshire, United Kingdom OrganOx Full time
Complaints Manager Position Summary

We are seeking a highly skilled Complaints Manager to join our team at OrganOx. The successful candidate will be responsible for managing regulatory activities and ensuring compliance with reporting and complaints procedures.

Main Responsibilities:
  • Work closely with the Global Quality Manager to ensure adherence to regulatory requirements.
  • Receive and review complaints, determining reportability within the required timeframe.
  • Manage vigilance reporting, medical device reporting, and field safety corrective actions in all applicable territories.
  • Communicate with Authorized Representatives, Importers, and other interested parties.
  • Collaborate with the VP Regulatory Affairs to ensure completion of the Annual Report.
  • Contribute to post-market reports and trending analysis for management review meetings.
Key Skills and Qualifications:
  • Proven experience working within the NHS.
  • Familiarity with Medical Device Regulations (MDR 2017/745) and Medical Device Regulation 2002.
  • At least 3 years' experience working within the NHS.
Benefits:
  • Competitive salary: £50,000 - £60,000 per annum.
  • Comprehensive benefits package, including healthcare and retirement plans.
  • Ongoing professional development opportunities.
  • Equal opportunities employer.

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