Patient Relations Advisor

19 hours ago


Oxford, Oxfordshire, United Kingdom Oxford University Hospitals NHS Foundation Trust Full time

We are seeking an experienced Patient Relations Advisor to join our team at Oxford University Hospitals NHS Foundation Trust. This is an exciting opportunity to work in a dynamic and fast-paced environment, providing exceptional patient experience and delivering compassionate care.

About the Role

This role will involve working closely with patients, families, and staff to resolve concerns and complaints. You will be responsible for providing high-quality customer service, handling complex issues, and implementing solutions to improve patient satisfaction. Your strong communication skills and ability to empathize with others will make you an asset to our team.

You will work collaboratively with various departments to identify areas for improvement and implement changes that benefit our patients. Your proactive approach and commitment to delivering excellent care will contribute to creating a positive and supportive environment for all stakeholders.

Key Responsibilities
  • Manage patient complaints and concerns through effective listening, empathy, and problem-solving skills.
  • Collaborate with clinical teams to resolve issues promptly and efficiently.
  • Implement recommendations from patient feedback to enhance patient experience and satisfaction.
  • Maintain accurate records of patient interactions, including concerns and resolutions.
  • Contribute to training and development programs to enhance staff knowledge and skills in patient relations and complaint management.
Requirements

To be successful in this role, you will need:

  • A degree in a relevant field (e.g., nursing, social work, or healthcare management).
  • Proven experience in patient relations, complaints handling, or a related field.
  • Excellent communication, interpersonal, and problem-solving skills.
  • Ability to work effectively in a fast-paced environment with multiple priorities.
What We Offer

Oxford University Hospitals NHS Foundation Trust offers a competitive salary range of £30,000 - £40,000 per annum, depending on experience. As a valued member of our team, you can expect:

  • Opportunities for professional growth and development.
  • A comprehensive benefits package, including pension scheme and health insurance.
  • A supportive and inclusive work environment.
  • Recognition and reward for outstanding performance.

We are committed to providing exceptional patient care and strive to create a workplace culture that reflects our values of compassion, respect, learning, delivery, improvement, and excellence. If you share these values and are passionate about delivering outstanding patient experience, we encourage you to apply for this exciting opportunity.



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