Customer Service Representative

2 weeks ago


Harwell, Oxfordshire, United Kingdom The Advocate Group Full time
Job Opportunity: Customer Service Representative">

We are seeking an experienced Customer Service Representative to deliver exceptional service to our clients and customers. This role requires a driven individual who excels in resolving customer inquiries, managing orders, and collaborating with multiple teams.

Key Responsibilities:

  • Respond to pre-order inquiries regarding product specifications and availability across multiple channels.
  • Guide customers through the online ordering process and address post-order queries, including payment, shipping, stock allocation, invoicing, and delivery.
  • Process website returns and credits promptly to maintain satisfaction and process efficiency.
  • Conduct daily fraud and order checks to ensure accuracy and security in all transactions.
  • Utilise software systems to resolve customer queries and process manual orders when necessary.

Salary: Up to £28,000

This role is based in Harwell, Oxfordshire, and offers a hybrid work arrangement with 3 days on-site. Our client is a globally recognised leader in performance-driven footwear, apparel, and accessories.



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