Customer Service Ambassador

3 weeks ago


Harwell, Oxfordshire, United Kingdom The Advocate Group Full time
Customer Service Representative Opportunity

We are seeking a highly skilled and experienced Customer Service Representative to join our team in Oxfordshire. As a German speaking support specialist, you will be responsible for delivering best-in-class service to our B2B retailers and D2C consumers.

About the Role:

  • Respond to pre-order inquiries regarding product specifications and availability across multiple channels.
  • Guide customers through the online ordering process and address post-order queries, including payment, shipping, stock allocation, invoicing, and delivery.
  • Process website returns and credits promptly to maintain satisfaction and process efficiency.
  • Conduct daily fraud and order checks to ensure accuracy and security in all transactions.
  • Utilise software systems to resolve customer queries and process manual orders when necessary.
  • Work collaboratively with Area Managers, Finance, Product, Warehousing, and Logistics teams.
  • Provide timely, professional, and friendly support via phone, email, and live chat.

Key Requirements:

  • Demonstrated experience in high-volume customer service environments with a focus on quality and efficiency.
  • Exceptional multitasking and organisational skills with a detail-oriented and proactive approach.
  • Proficiency in IT systems, including MS Office; knowledge of SalesForce Service Cloud and SAP is advantageous.
  • Strong interpersonal and communication skills, both written and verbal.
  • A positive, team-focused attitude with a passion for delivering excellent customer service.
  • Fluency in written and spoken English and German.

Salary: Up to £28,000 per annum, dependent on experience.



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