Learning and Development Specialist
3 days ago
Reassured Ltd, the largest non-advised life insurance intermediary in the UK, is seeking a highly skilled Learning and Development Partner to join their team. As a key member of the organization, you will play a crucial role in delivering induction, sales development training, conduct and compliance training, and coaching to support the success of employees across all departments.
Key Responsibilities:- Support stakeholders in ensuring the implementation and compliance of Consumer Duty requirements.
- Deliver induction training, either face-to-face or in virtual classrooms, to ensure new employees are equipped with the necessary knowledge and skills.
- Guide sales agents from induction to probation, providing coaching and support to help them achieve their full potential.
- Create and update training materials as required to ensure they are engaging, effective, and aligned with the company's goals.
- Conduct development reviews and coaching sessions with learners to identify areas for improvement and provide personalized feedback.
- Develop and deliver ad-hoc training requirements, including soft skills, sales training, leadership development, or product-specific training, to meet the needs of the business.
- Listen to calls and provide feedback on sales agents' performance to help them improve their skills and achieve their targets.
- Liaise with key stakeholders to ensure training requirements meet business needs and align with the company's overall strategy.
- Ensure FCA regulatory training is delivered accurately and to the highest standards, maintaining the company's reputation for excellence.
- Manage training records, ensuring they are up-to-date and accurate, and provide regular reports to stakeholders.
- Participate in project work as required by the Head of Learning and Development, contributing to the development of new training programs and initiatives.
- Plan and prepare training programs, working closely with subject matter experts to ensure they are relevant, engaging, and effective.
- Manage eLearning through the learning management system, ensuring employees have access to the training they need to succeed.
- Support and promote a culture of learning and development across the business, encouraging employees to take ownership of their professional growth and development.
To be successful in this role, you will need:
- Intermediate IT ability, including proficiency in Microsoft Office applications.
- Knowledge of sales theory, leadership and management practices, and protection insurance products.
- FCA Regulations knowledge is desirable, as is experience working in a fast-paced, targeted, and regulated telephone sales environment.
- Excellent written, verbal, and listening communication skills, with the ability to create engaging training materials using a range of blended learning methods.
- Accuracy and attention to detail, with the ability to conduct training needs analysis and identify areas for improvement.
- Experience working in a sales operation, reporting into a HR or Team People function, and collaborating with key stakeholders across different functions.
- A team player with the ability to achieve individual success, demonstrating a creative and engaging style of training delivery.
- Educated to GCSE level or equivalent, with CIPD Level 3 or TAPS qualified trainer status being desirable.
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