Current jobs related to Customer Resolution Specialist - Leicester, Leicester - Next
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Claims Resolution Specialist
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Claims Resolution Specialist
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Claims Resolution Specialist
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Claims Resolution Specialist
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Complaints Resolution Specialist
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Complaint Resolution Specialist
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Debt Dispute Resolution Specialist
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Incident Resolution Specialist
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Debt Dispute Resolution Specialist
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Debt Dispute Resolution Specialist
4 weeks ago
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Customer Resolution Specialist
2 months ago
We are seeking a highly motivated and customer-focused individual to join our Retail Customer Escalations Team as a Complaint Handler.
As a key member of our team, you will be responsible for investigating customer complaints, liaising with various areas within the business to achieve a resolution, and building strong relationships with customers to turn complaints into positive experiences.
Key Responsibilities- Investigate customer complaints and identify root causes
- Liaise with internal teams to resolve complaints efficiently
- Communicate effectively with customers to achieve satisfactory outcomes
- Plan and prioritize workloads to meet deadlines
We are looking for an individual with previous experience in customer service and complaint handling, who possesses excellent communication skills, attention to detail, and a can-do attitude. You will thrive in a fast-paced environment and be self-motivated with a high level of enthusiasm.
In addition, you will have the ability to put yourself in the customer's shoes and take ownership of resolving complaints in a timely manner.
What We OfferAs a Complaint Handler at Next, you will have the opportunity to build your career further in a dynamic and motivated department. You will work with like-minded colleagues who are always happy to support and guide you when needed.
We offer a competitive rate of pay, 36 hours per week, and 6 weeks of in-house training. You will also have the freedom to help customers and see through to the end for a successful resolution.
