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Luxury Lounge Operations Manager

1 month ago

Longford, Telford and Wrekin, United Kingdom DO & CO Full time

Job Overview

The Lounge Supervisor at Heathrow Airport will be responsible for the Front of House operation while the Lounge is open. They will liaise with the kitchen to ensure all required standards are met at all times. Additionally, they will support all management areas of the operations when required.

Key Responsibilities

  • Managing the rostering for all catering staff (including kitchen staff)
  • Managing time sheets/payroll management
  • Ordering of food and drinks and sundries through Do & Co ordering system
  • Liaising with the Lounge Manager and Supervisors
  • Liaising with laundry regarding Lounge linen
  • Ordering cleaning supplies
  • Performance management and training of all staff
  • Investigating customer complaints
  • Completing daily audits and maintaining stock control
  • Ensuring food temperature is adhered to as per H &S regulations

Requirements

  • Minimum 3 years experience as a Supervisor in hospitality industry
  • Excellent communication skills
  • The ability to demonstrate great team work
  • Lead by example - in attitude, work ethic and appearance
  • Flexibility in regards to your work availability is essential, as the Lounge operates 7 days a week, including evenings, weekends and public holidays
  • Right to work in the UK

Benefits

  • Competitive hourly rate
  • Enjoy perks by referring your friends through our Refer a Friend Scheme
  • Save money and time with On-Site Free Meals
  • Expand your skills and knowledge through our in-house training opportunities
  • A business where you can have a real impact, we're not afraid of new ideas
  • Genuine career development opportunities, both nationally and internationally
  • The opportunity to work with and represent one of the most innovative players in the luxury global gourmet entertainment market