Client Experience Manager

3 days ago


Hartlepool, Hartlepool, United Kingdom Avature Full time

We are seeking an experienced Client Experience Manager to join our team at Avature. As the front face of our organisation, you will be responsible for managing the customer experience for all visitors and staff attending the Assessment Centre.

The ideal candidate will have excellent planning and organisational skills, with the ability to work effectively in a customer-facing environment. You will also be able to maintain and develop working relationships, possessing demonstrable influencing skills to support the delivery of an excellent customer experience.

Job Summary:

This is a unique opportunity to join a dynamic team and make a real difference in the lives of our customers. If you are a motivated and customer-focused individual with excellent communication skills, we encourage you to apply.

Responsibilities:

  1. Act as the first point of contact for customers attending the Assessment Centre, providing a positive and welcoming experience.
  2. Support customers across various activities, including answering general questions about the PIP assessment and assisting with enquiries on expenses claims.
  3. Ensure the Assessment Centre is fully prepared for the start of each day, including equipment, supplies, and general appearance.

Benefits:

  • Competitive salary of £23,400
  • 25 days annual leave
  • Holiday trade scheme
  • Flexible benefits package


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