Customer Experience Director

5 days ago


Hartlepool, Hartlepool, United Kingdom Card Factory Full time
Job Summary:

We are seeking a Customer Experience Director to join our team at Card Factory. In this role, you will be responsible for developing and implementing strategies to deliver exceptional customer experiences and drive business growth.

Key Responsibilities:

  • Develop and implement customer experience strategies to drive loyalty and retention
  • Lead and manage a team of colleagues to provide excellent customer service and support
  • Monitor and analyze customer feedback to identify areas for improvement

About You:

  • Proven experience in a customer-facing role, with a strong understanding of customer behavior and preferences
  • Excellent leadership and communication skills, with the ability to motivate and inspire a team
  • Strong analytical and problem-solving skills, with the ability to interpret data and make informed decisions

Salary: £50,000 - £60,000 per annum



  • Hartlepool, Hartlepool, United Kingdom Utilita Energy Full time

    Job SummaryAs a Customer Experience Representative at Utilita Energy, you will be responsible for providing exceptional customer service to our valued customers across the UK. Your primary responsibility will be to interact with customers through face-to-face, telephony, and live chat, providing solutions to their energy-related queries.We're committed to...


  • Hartlepool, Hartlepool, United Kingdom ENGINEERINGUK Full time

    Job SummaryWe are looking for a highly motivated Customer Experience Associate to join our team. As a Customer Experience Associate, you will be responsible for delivering exceptional customer service and ensuring that our customers have an enjoyable experience.The successful candidate will have excellent communication skills, be able to work well under...


  • Hartlepool, Hartlepool, United Kingdom beBee Professionals Full time £20,000 - £30,000

    Customer Service AdvisorWe are seeking a skilled and customer-focused Customer Service Advisor to provide exceptional service and support to our clients in Hartlepool, United Kingdom.Key Responsibilities:Handle customer inquiries and resolve issues in a timely and professional manner.Provide accurate and up-to-date information about our products and...


  • Hartlepool, Hartlepool, United Kingdom Card Factory Full time

    About the RoleThe ideal candidate will be customer-centric, demonstrating good leadership skills, being positive and forward-thinking, reviewing store performance data, being commercially minded, and an engaging team player.Supporting Store Manager goals towards commercial growthDeveloping a customer-centric team cultureLeading store teamsDelivering great...


  • Hartlepool, Hartlepool, United Kingdom NEC Software Solutions Full time

    Welcome to NEC Software Solutions, where we're looking for an ambitious and results-driven individual to take on the role of Service Innovation Director.This leadership position offers the perfect blend of creative challenge and business acumen. As Service Innovation Director, you will spearhead the development of cutting-edge service propositions,...

  • Area Director

    1 week ago


    Hartlepool, Hartlepool, United Kingdom The Goddard School of Las Vegas (North), NV Full time

    Area Director - North East, UKWe are looking for an Area Director to lead our team in the North East, UK. The successful candidate will be responsible for creating a culture of safety and wellbeing, analysing and implementing changes to maintain high quality and productivity, and overseeing projects to streamline processes and improve customer service.The...


  • Hartlepool, Hartlepool, United Kingdom Blue Octopus Recruitment Ltd Full time

    Job Title: Area Food Service DirectorLocation: North East RegionJob Type: Full-timeSalary: £33,000 - £35,000 per annumAbout the Role:Blue Octopus Recruitment Ltd is seeking a highly skilled Area Food Service Director to join their team.This is an exciting opportunity for a motivated individual to work in a dynamic environment, managing food service...


  • Hartlepool, Hartlepool, United Kingdom The Goddard School of Las Vegas (North), NV Full time

    We're looking for a motivated Area Director of Logistics to oversee the daily operations of our Fulfillment Centres. As a key member of our Operations team, you will be responsible for ensuring efficient order fulfilment and dispatch, while maintaining high standards of quality and safety.Responsibilities:Create, oversee, and drive a culture of safety and...


  • Hartlepool, Hartlepool, United Kingdom Paul Card Recruitment Full time

    Paul Card Recruitment is seeking a talented and ambitious Finance Manager to join their senior leadership team. As a key member of the team, you will play a critical role in shaping the financial future of the business.About the Job:As a Finance Director, you will lead a small finance team and work closely with the Managing Director to drive strategic...


  • Hartlepool, Hartlepool, United Kingdom Kerry Full time

    Job Description: Site Engineering DirectorKerry is recruiting for a Site Engineering Director to lead our engineering activities at the Hartlepool site.About the Job:Develop and implement engineering strategies to achieve business objectives.Ensure compliance with local, national, and regional regulations.Manage capital projects, process optimisation, energy...


  • Hartlepool, Hartlepool, United Kingdom Avature Full time

    Role OverviewWe are seeking a skilled and experienced professional to fill the role of Healthcare Experience Coordinator. This position is based in the UK and involves supporting our customers and claimants who visit our Assessment Centres.In this role, you will be responsible for ensuring that all visitors receive an exceptional customer experience. This...


  • Hartlepool, Hartlepool, United Kingdom Avature Full time

    We are seeking an experienced Client Experience Manager to join our team at Avature. As the front face of our organisation, you will be responsible for managing the customer experience for all visitors and staff attending the Assessment Centre.The ideal candidate will have excellent planning and organisational skills, with the ability to work effectively in...


  • Hartlepool, Hartlepool, United Kingdom Tesco Partners Full time

    Job OverviewThe estimated salary for this role is £25,000 - £30,000 per annum, depending on location and experience. We offer a competitive benefits package, including colleague clubcard discounts, flexible working arrangements, and access to free wellbeing services.


  • Hartlepool, Hartlepool, United Kingdom beBee Professionals Full time £30,000 - £45,000

    We are looking for a skilled Client Relationship Director to join our team in Hartlepool. As a key member of our sales team, you will be responsible for managing and maintaining relationships with existing clients, ensuring customer satisfaction, and identifying new opportunities to expand our business.About the Job:The ideal candidate will have a strong...


  • Hartlepool, Hartlepool, United Kingdom beBee Professionals Full time £45,000 - £65,000

    Job Description: Director of Financial OperationsWe are seeking a seasoned financial expert to lead our finance team and drive business success in Hartlepool, UK. As our Director of Financial Operations, you will develop and implement financial plans, manage cash flow, and oversee financial processes.Key Responsibilities:Develop and maintain accurate...


  • Hartlepool, Hartlepool, United Kingdom Middleton Grange Full time

    Middleton Grange Retail OpportunityAs a Sensory Experience Manager at Middleton Grange, you will have the chance to lead our fragrance team and shape the retail experience for our customers.Estimated annual salary: $80,000 - $110,000 based on experience.A generous holiday package allows you to take breaks and recharge.Area incentives recognize and reward...


  • Hartlepool, Hartlepool, United Kingdom North Tees & Hartlepool NHS Foundation Trust Full time

    Career OpportunitiesWe are looking for a highly skilled and experienced Nurse Team Director to lead our nursing team and take responsibility for delivering high-quality patient care. As a senior member of our team, you will be expected to mentor and support junior staff members, promoting a culture of excellence and continuous improvement.Your role will...

  • Financial Director

    2 weeks ago


    Hartlepool, Hartlepool, United Kingdom Castle Employment Agency Ltd Full time

    Company OverviewA civil engineering business based in Hartlepool is currently recruiting for a Financial Controller to join their Accounts team on a permanent basis. The successful individual will form part of the Senior Management Team, collaborating with fellow Managers and Directors from other areas of the business on the strategy of the company.Salary...


  • Hartlepool, Hartlepool, United Kingdom The Goddard School of Las Vegas (North), NV Full time

    About the RoleAs a Director of Logistics Excellence, you will be responsible for overseeing the implementation of lean principles and practices within our Fulfilment Centres. This will involve working closely with cross-functional teams to identify areas for improvement and developing solutions to optimize our processes.Responsibilities:• Develop and...


  • Hartlepool, Hartlepool, United Kingdom beBee Professionals Full time £30,000 - £45,000

    As a key member of the beBee Professionals team, the Strategic Growth Director will spearhead market expansion efforts, driving business growth through strategic client engagement and innovative sales strategies. The ideal candidate will have at least 5 years of experience in business development or a related field.About the RoleEstimated Salary: £60,000 -...