Customer Experience Representative

7 days ago


Hartlepool, Hartlepool, United Kingdom Utilita Energy Full time
Job Summary
As a Customer Experience Representative at Utilita Energy, you will be responsible for providing exceptional customer service to our valued customers across the UK. Your primary responsibility will be to interact with customers through face-to-face, telephony, and live chat, providing solutions to their energy-related queries.

We're committed to delivering a unique approach to doing energy better, and we're looking for individuals who share our passion for sustainability and customer satisfaction.

Key Responsibilities
- Provide expert advice on energy-related matters to customers
- Resolve customer inquiries and complaints in a timely and professional manner
- Utilize our in-house CRM system to track customer interactions and optimize sales opportunities

Requirements
- Previous experience in a customer-focused role is advantageous
- Excellent communication and problem-solving skills
- Ability to adapt to changing situations and prioritize tasks effectively

What We Offer
- A competitive salary of £25,272, plus bonus scheme opportunities
- Comprehensive training program to ensure your success in the role
- Ongoing support and development to help you grow within the company

At Utilita Energy, we believe in championing diversity, inspiring an inclusive culture, and enabling an environment where you can be your authentic self. If you're passionate about delivering exceptional customer experiences and share our commitment to sustainability, we encourage you to apply for this exciting opportunity.

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