Technical Support Professional
4 days ago
Job Summary:
Venn Group is seeking an experienced IT Support Officer to join our busy technical support team in Darlington/Durham. The successful candidate will provide high-quality IT support to customers in an enterprise environment.
About the Role:
- Provide timely and effective IT support to customers, resolving issues at the first point of contact or assigning them to the relevant team for completion.
- Handle remote support and desktop support tasks, prioritizing incoming requests and identifying trends to set resolution timescales based on impact and urgency.
- Liaise with the IT Team Leader to maintain high levels of customer service, identifying and escalating high-priority or urgent issues to the appropriate personnel.
Requirements:
- Experience providing IT support in an enterprise environment, with proficiency in Windows 10, Office 365, Active Directory, Azure platforms, SCCM, and Microsoft packages.
- Strong technical knowledge and troubleshooting skills, with good communication and customer service skills.
- Ability to prioritize tasks and handle multiple requests simultaneously, with a focus on delivering exceptional results under pressure.
What We Offer:
A competitive salary of £14 - £15 per hour PAYE, with opportunities for career growth and development in a dynamic and supportive team environment. If you are a motivated and enthusiastic individual with a passion for IT support, we would love to hear from you
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