Technical Support Specialist
4 days ago
BMC Recruitment Group is seeking a Technical Support Specialist to join their team in Darlington.
In this role, you will be responsible for providing technical support to clients, managing the shared inbox, and data input.
The estimated salary for this position is £26,000 per annum.
Job Description:The Job description includes: Managing the shared inbox (emails and WhatsApp), Data input, logging enquiries/faults/recommendations, Problem solving in a timely manner, Communicating with clients over the telephone and responding to new customer calls, Interaction with internal and external colleagues from the wider business group.
Key Requirements:- Proven experience in Customer Service, Account Management or a Helpdesk role
- Attention to detail and accuracy
- Understanding of Microsoft Office including Excel, Email and Teams
The ideal candidate will be able to think creatively, work well under pressure, and demonstrate a passion for delivering exceptional customer service.
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