Technical Support Expert

4 days ago


Darlington, Darlington, United Kingdom In Technology Group Full time

We are In Technology Group, a leading provider of IT services, and we are looking for a Technical Support Expert to join our team. This role comes with a salary of £32,000 - £42,000 per year.

About the Role:

This is an exciting opportunity to work with us, delivering high-quality IT solutions and exceptional support to our clients. As a Technical Support Expert, you will be responsible for resolving complex technical issues, providing escalation support, and implementing effective solutions to recurring IT issues.

Responsibilities:
  • Troubleshoot and resolve complex technical issues across Windows Server, Active Directory, Microsoft 365, and networking technologies.
  • Support client IT infrastructure, both remotely and on-site, ensuring minimal downtime.
  • Stay up to date with the latest security threats and implement proactive measures to safeguard systems.
  • Collaborate with corporate IT teams and vendors on advanced technical projects.
  • Mentor junior engineers and contribute to knowledge-sharing across the team.

Requirements:

  • Strong expertise in Windows Server, Active Directory, Microsoft 365, and networking infrastructure.
  • Proven experience in troubleshooting complex IT issues.
  • Excellent problem-solving and communication skills.
  • Relevant certifications (e.g., MCSA, MCSE, ITIL Foundation) are highly desirable.

Benefits:

  • Private healthcare, including medical and dental coverage.
  • Electric car salary sacrifice scheme.


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