Technical Support Specialist

2 weeks ago


Darlington, Darlington, United Kingdom EE Full time
Job Overview

This is a fantastic opportunity to work with EE, a leading provider of home broadband solutions, as a Technical Support Specialist. As part of our team, you will play a crucial role in delivering exceptional customer experiences and providing top-notch technical support.


About the Role

In this position, you will be responsible for handling customer queries and issues related to our home broadband services. You will provide clear and concise guidance, troubleshoot problems, and ensure that customers are satisfied with their experience.

We are looking for individuals who possess excellent communication skills, a passion for problem-solving, and a willingness to learn and adapt to new technologies.

As a member of our team, you will have the opportunity to work in a dynamic and supportive environment, where your skills and expertise will be valued and developed.


What We Offer
  • A competitive salary of £23,504 rising to £24,064 after 8 months
  • An extensive training program to equip you with the necessary skills and knowledge to excel in your role
  • A comprehensive benefits package, including online GP services, market-leading paid carer's leave, family leave, and discounts on EE & BT products
  • Ongoing support and development opportunities to help you achieve your career goals

Requirements

To be successful in this role, you should possess:

  • Excellent communication and interpersonal skills
  • A strong problem-solving ability and analytical thinking
  • The ability to work effectively in a fast-paced environment and prioritize tasks efficiently
  • A willingness to learn and adapt to new technologies and processes

Why Choose EE?

EE is a leading provider of home broadband solutions, committed to delivering exceptional customer experiences and innovative technologies. We offer a dynamic and supportive work environment, where your skills and expertise will be valued and developed.

We are passionate about developing our people and providing ongoing support and development opportunities to help you achieve your career goals.



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