Customer Service Representative
6 days ago
Job Summary
We are seeking a highly motivated and customer-focused individual to join our team as a Casual Customer Services Assistant at the Royal Pump Rooms, Royal Spa Centre, and Town Hall. As a key member of our front-of-house team, you will provide exceptional customer service and support to our visitors, ensuring a positive and engaging experience across all our venues.
Key Responsibilities
- Deliver consistently high standards of customer service, responding to visitor queries and concerns in a professional and courteous manner.
- Act as a gallery assistant, theatre steward, and sales assistant, providing information and support to visitors across all our venues.
- Engage with visitors to enliven our spaces, collections, performances, and events, promoting a positive and inclusive atmosphere.
- Work collaboratively with colleagues to ensure seamless delivery of customer service, maintaining a high level of professionalism and attention to detail.
- Be flexible and adaptable, working varied hours including weekends, bank holidays, and evenings, as required.
Requirements
- Positive, approachable, and flexible attitude, with a willingness to learn and develop skills.
- Excellent communication and interpersonal skills, with the ability to work effectively with colleagues and visitors from diverse backgrounds.
- Ability to work in a fast-paced environment, prioritizing tasks and managing multiple responsibilities.
- Basic knowledge of the arts and cultural sector, with a passion for delivering exceptional customer experiences.
Working Arrangements
This is a casual role, with hours varying depending on operational needs. The successful candidate will be based on site at the Royal Pump Rooms, Royal Spa Centre, and Town Hall, with no requirement for home or hybrid working.
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