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Customer Service Representative
2 months ago
About the Role
We are seeking a highly skilled and experienced Customer Service Representative to join our team at Pertemps Contracts. As a Customer Service Representative, you will be responsible for providing exceptional customer service to our clients, responding to inbound calls, and resolving customer inquiries in a timely and professional manner.
Key Responsibilities
- Respond to inbound calls from customers, providing accurate and timely information to resolve their inquiries
- Manage customer relationships, building trust and rapport to ensure customer satisfaction
- Work collaboratively with internal teams to resolve customer issues and improve overall customer experience
- Stay up-to-date with product knowledge and company policies to provide accurate information to customers
- Meet or exceed customer service standards, ensuring high levels of customer satisfaction
Requirements
- 2+ years of experience in a customer-facing role, preferably in a call center or customer service environment
- Excellent communication and interpersonal skills, with the ability to build rapport with customers
- Strong problem-solving skills, with the ability to resolve customer issues in a timely and professional manner
- Ability to work in a fast-paced environment, meeting or exceeding customer service standards
- High school diploma or equivalent required
About Us
Pertemps Contracts is a leading provider of recruitment services, dedicated to helping our clients find the best talent for their businesses. We are committed to providing exceptional customer service, and we are seeking a highly skilled and experienced Customer Service Representative to join our team.