Customer Service Representative
2 months ago
About the Role:
We are seeking a highly motivated and enthusiastic Customer Service Representative to join our team at RA Bennett. As a Property Manager, you will play a pivotal role in ensuring that our landlord and tenant customers receive a high-quality experience throughout their time with us.
Key Responsibilities:
- Coordinate urgent and routine repairs and maintenance
- Liaise with tradespeople/contractors and keep customers up to date
- Organise safety inspections and manage remedial works
- Liaise with landlords following regular property visits
- Assist customers with general tenancy queries
- Carry out weekly partnership calls with colleagues and welcome calls with new customers
- Deal promptly and courteously with communication from landlords, tenants, contractors, and internal partners
- Provide a first-class service to maximise customer retention
- Ensure personal and team deadlines are met, service levels maintained, and KPIs achieved
About You:
We're looking for a Customer Experience Specialist who can build rapport and adapt to the varying needs of our tenants and landlords. You will need:
- A positive 'can-do' approach
- Passion for delivering exceptional customer service
- Confident communicator, both verbal and written
- Excellent organisational skills with attention to detail
- Strong time management skills and able to prioritise workload
- Ability to problem solve
- Able to remain calm under pressure and work to timescales
What You'll Get in Return:
- 23 days annual leave increasing with length of service
- Pension scheme
- Full training, support, and guidance
- Excellent career progression opportunities throughout the business
- Outstanding discounts across retail, entertainment, travel, and health
- Wellness benefits, we are part of the wellness charity – MIND
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