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Customer Service Representative

2 months ago

Leamington Spa, Warwickshire, United Kingdom Adecco Full time
{"title": "Customer Service Representative", "content": "About the Role

We are seeking a skilled Customer Service Representative to join our team at Adecco. As a Customer Service Representative, you will be responsible for providing exceptional customer service and support across various communication channels.

Key Responsibilities
  • Provide outstanding customer service via phone, email, and live chat
  • Handle customer inquiries and resolve issues in a timely manner
  • Document customer interactions and tasks accurately
  • Update customers and internal departments on service requests
  • Assist with reports and spreadsheets to ensure accurate input
  • Support new starters with induction and training
  • Maintain and achieve KPIs, objectives, and customer satisfaction measures
  • Represent the organisation professionally and act with integrity
  • Follow quality assurance and customer service/training guidelines
  • Be flexible to work occasional overtime during busy periods
  • Actively engage in continuous improvement and sustainability initiatives
Requirements
  • Previous customer service experience preferred
  • Excellent communication and problem-solving skills
  • Strong attention to detail and ability to multitask
  • Ability to work well in a team and adapt to changes
  • Proficiency in using CRM systems and Microsoft Office Suite
", "lang_code": "en-US"}