Customer Service Representative
2 months ago
**About the Role**
We are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative at one of our schemes in Leamington Spa.
As a key member of our team, you will be responsible for providing excellent service to our older and vulnerable customer base, ensuring a safe and welcoming environment for all.
**Key Responsibilities**
- Support the Scheme Manager in providing exceptional customer service and ensuring a safe place for customers to live.
- Develop and maintain professional relationships with customers and leaseholders, adhering to our code of conduct and professional boundaries.
- Assist in all health and safety requirements, following policy and procedure.
- Create a lively and vibrant environment to reduce social isolation.
- Monitor grounds and maintenance staff while on site.
- Assist in ensuring customer safety checks are completed daily, weekly, and monthly, within agreed timescales.
**Requirements**
- Knowledge and/or experience of the issues faced by older people or vulnerable groups.
- Competent user of ICT, with the ability to send emails, compose and print letters, complete online forms, and use in-house IT packages.
- Uses appropriate language when dealing with internal and external people.
- Able to have a customer perspective and respond effectively to their needs and expectations.
- Able to build and maintain professional relationships with customers and colleagues to ensure the customer has a great experience of the services being delivered.
**What We Offer**
At Orbit Group, we strive to create an inclusive experience with benefits and wellbeing programmes designed to help you and your loved ones thrive. We offer flexible working opportunities for many roles, as well as training programmes and professional qualifications to support your career development.
**Why Join Us?**
We are a values-driven organization with a commercial focus on performance. We believe in progress and people, and we're passionate about making a difference together. If you share our values and are committed to delivering exceptional customer service, we'd love to hear from you.
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