Home Ownership Recovery Specialist
4 days ago
Job Type: Permanent, Full Time
Pay Band: 4, £25,391 - £28,023 inclusive of fringe
Hours: 36.25 per week
About the RoleThe Borough of Basildon is a thriving area with a strong economy and a commitment to inclusive, sustainable growth. As a Home Ownership Recovery Officer, you will play a crucial role in the Home Ownership Team, responsible for billing and collection of Service Charges, Major Works, District Heating usage/Standing Charge, Shared Ownership Rent Collection, and Housing Sundry Debtors.
The team also handles the Tenant's Right to Buy Scheme, Shared Ownership, and Leasehold Management. We are looking for someone with an understanding of income collection and experience in a Housing and Home Ownership Section. However, full training will be provided to the right candidate.
Key Responsibilities- Collect and manage Service Charges, Major Works, District Heating usage/Standing Charge, Shared Ownership Rent Collection, and Housing Sundry Debtors.
- Assist with the Tenant's Right to Buy Scheme, Shared Ownership, and Leasehold Management.
- Provide excellent customer service and communication skills to resolve queries and issues.
- Work collaboratively with the team to achieve targets and goals.
To be successful in this role, you will need to demonstrate a knowledge of relevant legislation and recovery procedures. You will also need to be able to work independently and as part of a team, with excellent communication and customer service skills.
We offer a supportive and inclusive work environment, with opportunities for professional development and growth. If you are a motivated and organized individual with a passion for housing and customer service, we encourage you to apply for this exciting opportunity.
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