Income Officer

1 week ago


Basildon, Essex, United Kingdom Sanctuary Group Full time
Job Title: Income Officer - Local Operations

Sanctuary Group is seeking a highly skilled and motivated Income Officer - Local Operations to join our Income team, based in Basildon. As a member of the Income Services team, your role will involve managing income and debt recovery functions.

Key Responsibilities:
  • Proactively manage rent accounts and deliver the aims and objectives of Swans rent recovery policy using enforcement action where necessary
  • Provide high-quality and prompt housing management service to Sanctuary's customers and ensure tenancy conditions are enforced
  • Support the day-to-day delivery of excellent customer service functions within income services
  • Raise the profile of Sanctuary's services and ensure improved customer satisfaction
Requirements:
  • Proven experience of administration relating to customer service and complaints
  • Able to take ownership, use own initiative, and deliver excellent customer service
  • Excellent organisation skills and a keen eye for detail
  • Knowledge of income recovery and maximisation strategies along with experience of possession proceedings and presenting cases at court
  • Computer literate with knowledge of Microsoft packages including Word, Excel, Outlook, and Teams
Why Work for Us?

Sanctuary Group is one of the UK's leading social landlords, providing around 70,000 homes across England. We give our residents good-quality, affordable homes in communities that they can be proud of. As part of a not-for-profit organisation, we reinvest any surplus we make back into the local communities we serve.

We offer a range of benefits, including:

  • 25 days annual leave (rising to a maximum of 30 days) plus public holidays (pro rata)
  • A pension scheme with employer contributions from Sanctuary
  • Life Assurance
  • Employee Advice Service including counselling
  • Cycle to Work scheme
  • Voluntary health plans
  • Employee discounts
  • Wellbeing support and tools
  • Employee recognition scheme

The full-time equivalent salary for this role is £33,854 based on 37.5 hours per week.


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