Helpdesk and Administration Specialist

2 weeks ago


Daventry, Northamptonshire, United Kingdom National Care Group Full time

£23,500 per annum

National Care Group provides care and support services to vulnerable adults across the UK. Our team is dedicated to delivering high-quality, person-centred support.

We require a Facilities and Helpdesk Co-ordinator to support the Estates department's daily service delivery. This role involves providing administrative support using various software packages, including Excel, Word, PowerPoint, and Outlook.

Main Tasks:

  • Providing first-point-of-contact support to sites and individuals via our help-desk function.
  • Processing reactive and planned works jobs (via computer software packages).
  • Supporting field-based staff with administrative duties.
  • Onboarding and managing NCG contractors.
  • Preparing departmental and contractor performance reports (KPIs).
  • Contributing to Health and Safety documentation and information for services within the group.
  • Skilled in Microsoft Office (Outlook, Word, Excel) and other software applications.
  • Effective time management and organisational skills, prioritising tasks and managing workload.
  • Excellent communication and interpersonal skills, confident and professional telephone manner.
  • Delivering exceptional customer service.

Based at our Daventry office, this role offers flexible working arrangements, including working from home on Mondays and Fridays.



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