Helpdesk and Administration Specialist
2 weeks ago
£23,500 per annum
National Care Group provides care and support services to vulnerable adults across the UK. Our team is dedicated to delivering high-quality, person-centred support.
We require a Facilities and Helpdesk Co-ordinator to support the Estates department's daily service delivery. This role involves providing administrative support using various software packages, including Excel, Word, PowerPoint, and Outlook.
Main Tasks:
- Providing first-point-of-contact support to sites and individuals via our help-desk function.
- Processing reactive and planned works jobs (via computer software packages).
- Supporting field-based staff with administrative duties.
- Onboarding and managing NCG contractors.
- Preparing departmental and contractor performance reports (KPIs).
- Contributing to Health and Safety documentation and information for services within the group.
- Skilled in Microsoft Office (Outlook, Word, Excel) and other software applications.
- Effective time management and organisational skills, prioritising tasks and managing workload.
- Excellent communication and interpersonal skills, confident and professional telephone manner.
- Delivering exceptional customer service.
Based at our Daventry office, this role offers flexible working arrangements, including working from home on Mondays and Fridays.
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