Operational Service Manager Lead

3 weeks ago


Newcastle upon Tyne, Newcastle upon Tyne, United Kingdom Wales Medicines Strategy Group Full time

About the Role:

We are seeking an exceptional Operational Service Manager to lead our team at Newcastle Hospitals NHS Foundation Trust. As a key member of our Clinical Board, you will be responsible for managing and delivering high-quality services within our organisation.

Job Overview:

Newcastle Hospitals as an organisation is committed to continuous improvement and excellence in patient care. Our Operational Service Managers play a vital role in driving delivery and transformation across our services. As a successful post holder, you will provide strategic business planning, leadership, and operational management of your agreed portfolio.

Main Responsibilities:

  • Assume day-to-day responsibility for the operational management of all aspects within your specific portfolio
  • Manage and control waiting lists, breach lists, and ensure adequate capacity within area(s) of responsibility to meet constitutional and organisational wait targets
  • Deal with queries and complaints from patients and respond in a timely manner
  • Involvement in the investigation of incidents within area(s) of responsibility
  • Maintain a safe, respectful culture where all staff, patients, and visitors are treated with dignity, respect, and compassion

Requirements:

  • Degree-level education or on an established pathway supplemented by postgraduate diploma-level specialist training, management/leadership qualification, or equivalent level of experience
  • Recognised leadership/management qualifications/programme of study or equivalent

Skills and Experience:

  • Experience of operational, people, and financial management; service strategy; business planning; and performance management
  • Demonstrate leadership ability at a senior level
  • Recent managerial experience in a related speciality

Key Benefits:

  • A competitive salary of £53,755 - £60,504 per annum
  • The opportunity to work in a dynamic and fast-paced environment
  • A chance to make a real difference in the lives of our patients and communities

About Us:

Newcastle Hospitals NHS Foundation Trust is one of the largest NHS foundation trusts in the country, providing high-quality care to our patients. We value diversity and promote equality, aiming to create an inclusive environment that supports our employees and patients.



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